Delivery and hauling companies run on thin margins and a phone that never stops: shippers wanting rates, customers asking where the truck is, drivers asking where to go next. We build AI into your TMS, routing app and inbox so status questions answer themselves, quotes go out while the shipper is still deciding, and proof of delivery becomes an invoice without retyping.
Free video call. Nothing gets quoted unless it can return 300% in the first year.
A good dispatcher should be solving the day's real problems: a breakdown on I-85, a dock running late, a reroute. Instead, much of the day goes to customers and shippers asking where a delivery is, information that already sits in your telematics or routing app.
Spot quotes and one-off hauls arrive by email, phone and web form, often while the person who prices them is on another call. Shippers asking two or three carriers book whoever answers first with a clear rate, so a slow reply loses freight you had trucks for.
Detention at the dock, a liftgate, an inside delivery, an extra stop added by phone. When the driver notes it and nobody carries it onto the invoice, you did that work for free. Across a year of loads, those small charges add up to real margin.
Bills of lading, delivery photos and signed receipts arrive by text, email and a driver's camera roll. Until someone matches them to the right load and builds the invoice, you cannot bill, and days of revenue sit uncollected while fuel and payroll go out every week.
These are example inputs: 60 calls times 4 minutes times 22 days is 5,280 minutes, and on the free call we measure your real call volume.
When a quote request lands by email or web form, AI reads the origin, destination, freight details and accessorials, prices it from your lane rates and fuel surcharge rules, checks capacity and sends a clear quote. Anything unusual, like hazmat or oversized freight, goes to your pricing person with the details already gathered.
A shipper who booked one load is far easier to win again than a cold account. AI checks in after delivery, asks about upcoming freight, shares availability on the lanes they ship and keeps your name in front of their shipping coordinator, so a single spot load has a real chance of becoming a weekly run.
For residential hauling, junk removal and small local deliveries, customers want to pick a time the way they would in any app. AI walks them through what is being moved, collects photos to size the load, gives a price range and books a window, filling your trucks without your office trading voicemails all day.
Customers and shippers text or email asking where their delivery is. AI reads live location and stop order from Samsara, Motive or your routing app, answers with an honest arrival window and sends the proof-of-delivery photo once it lands. Dispatchers only hear about the exceptions that actually need a person to step in.
AI matches signed receipts, delivery photos and driver notes to each load, adds the detention, liftgate and extra stops the driver logged, builds the invoice and queues it in QuickBooks for review. Billing that used to wait for Friday happens the day the freight is delivered, and the wait for your cash gets shorter.
A dashboard pulls loads, miles, fuel, driver hours and revenue into one view by truck, lane and customer. You see which lanes come back empty, which customers pay late and which trucks earn their payment, without waiting for the month-end report from your accountant to find out the month was thin.
Delivery and freight margins are thin enough that a few hours of dispatcher time or a handful of unbilled accessorials changes the month. We build around those numbers, so each system pays for itself in hours saved, charges captured and invoices sent sooner, not in vague promises of efficiency.
Your trucks already report location, hours and stops through telematics and routing apps. We connect AI to that data instead of asking drivers to do anything new, so customers get answers from the same source your dispatchers trust, and drivers keep their eyes on the road.
Plenty of Carolina operators run contract delivery, spot freight and residential hauling under one roof. We plan systems for each kind of customer, the shipper wanting a rate and the homeowner wanting a pickup window, without forcing them through the same process or the same inbox.
Delivery volume builds through the fall and peaks between Thanksgiving and the new year, when retail and e-commerce freight floods the region and every truck runs full. January and February usually soften, while spring brings construction materials and residential hauling as people clear out garages and move. Summer heat and storm season scramble schedules. Status automation carries the holiday peak, Speed to Lead fills trucks in the slower months, and dashboards show which lanes deserve more capacity next year.
The typical stack is Samsara or Motive for telematics, Onfleet or Route4Me for routing and proof of delivery, a TMS such as Rose Rocket or Ascend, and QuickBooks for billing, and we build inside those.
Every system lives in your own accounts. We never host or store your customer data.
For most delivery and hauling firms, the quickest return sits on the margin side: dispatchers freed from status calls and invoices built straight from proof of delivery. Both run on the same load and driver data, so they share setup work, and both are easy to measure in hours and dollars from the first month.
Planned together, priced together, fixed in writing.
Twenty minutes. We trace how a lead and the work move through your business and show you where the money leaks. No slides. No pitch.
Yes. Both offer ways to read vehicle location and stop data, and we use what your plan allows to give customers accurate arrival windows. If you route with Onfleet or Route4Me, we can work from those instead. The data stays in your own accounts, and we do not keep a copy.
It quotes from the rules you give it: lane rates, minimums, fuel surcharge, accessorial fees and available capacity. Standard requests get priced in minutes. Anything outside those rules, such as hazmat, oversized loads or a lane you have never run, goes to your pricing person with the details gathered.
No. Drivers keep the telematics, routing or proof-of-delivery app they use today. The AI reads from those systems and only texts a driver when something needs their input, such as a missing signature or an accessorial that needs confirming. There is nothing new to log into.
When a stop is running behind, AI can tell the customer before they ask, with a new window based on the truck's actual position, and alert dispatch if the delay passes a threshold you set. Customers forgive a late truck far more easily than silence about one.
It fits well. Residential customers want a price range and a pickup window, often from a few photos. AI handles that conversation, books the job on your calendar and sends reminders, while commercial shippers get a separate quoting flow built around lanes, rates and accessorials.
A build starts at $5,000, and the scope, price and timeline are fixed in writing up front. A status assistant or an invoicing build is usually one system on its own. Our price guide gives the ranges, and the free call works the return from your own call counts, loads and billing delays.
