Look like the best company in town. On paper too.
Branded customer documentation for service businesses: proposals, welcome packets, care guides and warranty summaries that win the work and answer questions before anyone calls.
Free 20-minute video call. No pitch. Nothing gets quoted unless it can return 300% in the first year.
What it looks like. Example, built in your own tools.
What does Customer Documentation from Black Glove cost?
Builds start at $5,000. Customer Documentation can be built on its own or with one or two other systems, for owner-led service businesses doing about $1M or more a year, from home services, construction, landscaping, cleaning, moving and logistics to distribution and showrooms, repair shops, agencies and business services across North and South Carolina, inside the tools they already use. Price, scope and timeline are fixed in writing before work starts.
Quotes go out as a plain line list and a price.
Every question after the sale comes back to the office by phone.
- Designs proposals that explain the work and the value, not just the price
- Builds welcome packets that set expectations before the first visit
- Writes care and maintenance guides for each service you sell
- Puts your warranty and service terms in a plain summary next to the full terms
- Fills each document from your own records, so nobody retypes it
What you get
- The document set agreed with you
- Templates in your brand, built in the tools you send from
- Copy written in your voice and approved by you
- Automatic fill from your customer and order records
What we measure
- Proposal close rate
- Average ticket
- Calls to the office after the sale
Works with
Jobber, Housecall Pro, ServiceTitan, PandaDoc, Google Docs, Canva, QuickBooks
Find out what you're leaving on the table.
Twenty minutes. We trace how a lead and the work move through your business and show you where the money leaks. No slides. No pitch.
- You walk us through how leads come in and who handles them.
- We name the one or two leaks costing you the most.
- If a build makes sense, you get a fixed quote in writing. If not, you leave with the advice anyway.
Customer Documentation, answered.
Do we need new software to send these?
Usually not. Templates are built in the tools you already send from, like Google Docs, HubSpot, Jobber or Housecall Pro.
Who writes the words?
We draft everything in your voice, and you approve every document before a customer sees it. Your legal terms stay exactly as your lawyer wrote them.
What does it cost?
Builds start at $5,000. Customer Documentation can be built on its own or with one or two other systems, and your exact price is fixed in writing before we start. The free price guide shows the full ranges.
How long does Customer Documentation take?
Your quote sets a fixed timeline before work starts. You get a written update every week until it is live.
Which tools does it work with?
Jobber, Housecall Pro, ServiceTitan, PandaDoc, Google Docs, Canva, QuickBooks. If you use something else, we confirm fit before you pay for a build.
What do you need from my team to set it up?
Admin access to the tools involved, a couple of hours to map the business and about an hour a week during the build. We do the setup.
Can we see it working before customers do?
Yes. You approve every message, rule and handoff in a test run before anything goes live, and you can change them any time after.