Hear every call. Coach every rep.
AI call scoring grades every sales call against how your best rep sells, with coaching notes for each rep.
Free 20-minute video call. No pitch. Nothing gets quoted unless it can return 300% in the first year.
What it looks like. Example, built in your own tools.
What does Call Scoring from Black Glove cost?
Builds start at $5,000. Call Scoring can be built on its own or with one or two other systems, for owner-led service businesses doing about $1M or more a year, from home services, construction, landscaping, cleaning, moving and logistics to distribution and showrooms, repair shops, agencies and business services across North and South Carolina, inside the tools they already use. Price, scope and timeline are fixed in writing before work starts.
Owners can't listen to every call, so the same missed asks repeat.
Nobody knows which calls lost the sale.
- Transcribes and scores calls against your checklist
- Flags calls where nobody asked for the sale
- Spots pricing objections and lost-sale patterns
- Sends each rep a short weekly coaching note
- Shows the owner a one-page team scorecard
What you get
- A scorecard built from how your best rep sells
- Uses the call recording your phone system already provides
- Weekly coaching summaries
- Monthly review of trends
What we measure
- Booking rate per call
- Average call score by rep
- Top reasons deals are lost
Works with
RingCentral, Dialpad, CallRail, Google Voice, ServiceTitan phones, Zoom Phone
Find out what you're leaving on the table.
Twenty minutes. We trace how a lead and the work move through your business and show you where the money leaks. No slides. No pitch.
- You walk us through how leads come in and who handles them.
- We name the one or two leaks costing you the most.
- If a build makes sense, you get a fixed quote in writing. If not, you leave with the advice anyway.
Call Scoring, answered.
Do my reps have to change how they work?
No. Calls are scored from the recordings your phone system already makes. Reps get a short weekly note on what to tighten.
What does the scorecard grade?
How your best rep sells: the greeting, the questions asked, how price is presented, how objections are handled and whether they asked for the sale.
What does it cost?
Builds start at $5,000. Call Scoring can be built on its own or with one or two other systems, and your exact price is fixed in writing before we start. The free price guide shows the full ranges.
How long does Call Scoring take?
Your quote sets a fixed timeline before work starts. You get a written update every week until it is live.
Which tools does it work with?
RingCentral, Dialpad, CallRail, Google Voice, ServiceTitan phones, Zoom Phone. If you use something else, we confirm fit before you pay for a build.
What do you need from my team to set it up?
Admin access to the tools involved, a couple of hours to map the business and about an hour a week during the build. We do the setup.
Can we see it working before customers do?
Yes. You approve every message, rule and handoff in a test run before anything goes live, and you can change them any time after.