Same questions. Answered without your staff.
An AI customer service assistant that answers routine questions by text, without pulling anyone off real work.
Free 20-minute video call. No pitch. Nothing gets quoted unless it can return 300% in the first year.
What it looks like. Example, built in your own tools.
- Is my order still coming this morning?
- Yes. It is on the way and should arrive between 9:00 and 9:30. Want a text when it is 10 minutes out?
- Yes please
What does Customer Service Assistant from Black Glove cost?
Builds start at $5,000. Customer Service Assistant can be built on its own or with one or two other systems, for owner-led service businesses doing about $1M or more a year, from home services, construction, landscaping, cleaning, moving and logistics to distribution and showrooms, repair shops, agencies and business services across North and South Carolina, inside the tools they already use. Price, scope and timeline are fixed in writing before work starts.
Your team spends hours a day answering the same questions: when will it be ready, what does this cost, can I move my appointment.
Each call costs time you already paid for.
- Answers common questions from your own policies and price sheet
- Sends status updates and arrival windows automatically
- Handles reschedules and cancellations by text
- Escalates anything unusual to the right person
- Logs every conversation to the customer record
What you get
- A question bank built from your real calls
- Answers approved by you before launch
- Escalation rules by topic and customer
- A weekly summary of what customers asked
What we measure
- Routine calls handled without staff
- Time to answer customer questions
- Staff hours freed each week
Works with
Your website chat, business texting, Google Business Profile messages, Jobber, Housecall Pro, ServiceTitan, HubSpot
Find out what you're leaving on the table.
Twenty minutes. We trace how a lead and the work move through your business and show you where the money leaks. No slides. No pitch.
- You walk us through how leads come in and who handles them.
- We name the one or two leaks costing you the most.
- If a build makes sense, you get a fixed quote in writing. If not, you leave with the advice anyway.
Customer Service Assistant, answered.
What questions can it answer?
The routine ones from your real calls: arrival windows, hours, service area, what to prep and how to pay. Anything else goes to a person.
Can customers still reach a human?
Always. Asking for a person, or any question it isn't sure about, hands the conversation to your team right away.
What does it cost?
Builds start at $5,000. Customer Service Assistant can be built on its own or with one or two other systems, and your exact price is fixed in writing before we start. The free price guide shows the full ranges.
How long does Customer Service Assistant take?
Your quote sets a fixed timeline before work starts. You get a written update every week until it is live.
Which tools does it work with?
Your website chat, business texting, Google Business Profile messages, Jobber, Housecall Pro, ServiceTitan, HubSpot. If you use something else, we confirm fit before you pay for a build.
What do you need from my team to set it up?
Admin access to the tools involved, a couple of hours to map the business and about an hour a week during the build. We do the setup.
Can we see it working before customers do?
Yes. You approve every message, rule and handoff in a test run before anything goes live, and you can change them any time after.