Shops make money when bays are full and recommended work gets approved. They lose it to unanswered calls during the morning rush, declined work nobody follows up on and service writers stuck answering whether a car is ready. We build AI into Tekmetric, Shopmonkey, Mitchell 1 or CCC ONE so the front counter keeps pace with the bays.
Free video call. Nothing gets quoted unless it can return 300% in the first year.
Between 7:30 and 9:30 the service writer is checking in drop-offs, the phone is ringing and someone is waiting at the counter. A caller with a check engine light or a grinding brake rarely leaves a voicemail. They call the next shop on the map.
Your techs find worn pads, a seeping water pump or tires near the wear bars, and the customer says not today. Without a reminder at the right time, that work gets done somewhere else or after a breakdown, and your inspection time earns nothing.
Is it ready, did you find the problem, how much longer. Every status call pulls the service writer away from building estimates and selling approved work, and in a shop with a dozen cars in progress those calls can swallow most of the afternoon.
In a collision shop, hidden damage, insurer approvals and parts delays stretch cycle time. When supplements and customer updates depend on someone remembering to send them, cars sit in the lot, rental days pile up and the insurers who send you work start to notice.
Tekmetric's Shop Index, built from more than 10,000 shops, put the national average repair order at $712.91 with data through September 2026, against $886.79 for the top quarter of shops.
Tekmetric Shop Index, 2026NCDOT data reported by WFAE showed November had more than 13,000 animal crashes across 2020 to 2022, about 5,000 more than October, and about 90% of animal crashes involved deer.
WFAE, citing NCDOT, 2023This example uses round inputs, and on the free call we pull your real declined work and average ticket from your shop system.
When a call goes unanswered, AI texts the customer within a minute, finds out what the vehicle needs, offers drop-off times from your schedule and books the appointment in Tekmetric or Shopmonkey. Calls you would have lost during the morning rush become booked bays, and your writer can give the counter full attention.
AI follows up on declined recommendations with timing that makes sense: a reminder before the next oil change, a note when tires are due, a check-in ahead of summer road trips. Each message references the inspection photos and the original estimate, so the customer remembers exactly why the tech flagged it in the first place.
Drivers choose a shop largely on reviews, especially after a bad experience somewhere else. AI asks for a review after a pickup that went well, mentions the work done so the review is specific, and sends anything negative to the owner first, giving you the chance to make it right before it reaches Google.
AI reads the repair order status and texts customers at each stage: diagnosed, waiting on approval, parts ordered, in the bay, ready for pickup. It answers is-it-done texts from the same data and passes anything about money or a dispute to the service writer, who gets the afternoon back for selling work.
AI turns tech notes and inspection photos into a plain-language summary for the customer, ranked by urgency, with what each item costs and what happens if they wait. Clear, honest documentation earns more approvals, fewer disputes at pickup and more trust in your shop every time the car comes back.
AI reviews recorded calls for what moves approvals: explaining the inspection, offering good, better and best options, actually asking for the work. Service writers get specific feedback each week, and the owner sees who closes recommended work and who needs help, without listening to hours of recordings on a Sunday night.
The service writer is the busiest person in the building and the one who turns inspections into revenue. Our systems take the phone, the status questions and the follow-up off that desk, so more of the writer's day goes to selling the work your techs already found.
A general repair shop and a collision shop make money differently. Mechanical shops live on car count and approved work, while collision shops live on cycle time and insurer relationships. We build for the side you run, or for both if you run both.
Techs keep the shop management software and inspection tools they already know. AI works from that data, so nobody in the bays types anything twice, and you see the return in booked appointments and approved work rather than in training hours.
Repair shops feel the calendar. Tax refund season in late winter and early spring brings deferred work back through the door, summer heat strains AC and cooling systems before road trips, and fall brings tire and battery work ahead of colder mornings. Collision shops see a jump in deer strikes each November and more fender benders when early dark meets holiday traffic. Missed-call text-back carries the busy weeks, and declined-work follow-up keeps bays full when car count dips.
Mechanical shops mostly run Tekmetric, Shopmonkey, Mitchell 1 Manager SE or AutoLeap, collision shops estimate in CCC ONE or Mitchell, parts get ordered through PartsTech and the books live in QuickBooks, and we build inside those.
Every system lives in your own accounts. We never host or store your customer data.
Missed calls and declined work are the two biggest revenue leaks in most shops, and status calls are the biggest drain on the service writer. All three systems run on the same repair order data, so building them together as one Operating Build costs less than doing each one alone.
Planned together, priced together, fixed in writing.
Twenty minutes. We trace how a lead and the work move through your business and show you where the money leaks. No slides. No pitch.
Yes. Tekmetric and Shopmonkey are both widely used and support integrations, and we build around whichever you run, reading appointments, repair orders and declined work and writing bookings back where allowed. Shops on Mitchell 1 or AutoLeap get the same approach, and the records stay in your own system.
It can share the prices you approve for standard work, like an oil change or a brake inspection, and book the appointment. Diagnosis and repair estimates stay with your service writer and techs, because a price quoted without seeing the vehicle usually turns into an argument at the counter.
Most customers would rather send a quick text than sit on hold. The AI identifies itself as the shop's assistant, answers what it can from your data and hands off to a person for anything involving money, a complaint or a judgment call about the repair.
It keeps customers updated through a long repair using your estimating and production data, collects photos for supplements and reminds your team about pending approvals. Fewer status calls and faster supplements help cycle time, which insurers and vehicle owners both watch closely.
Yes. Fleet customers want fast scheduling, clear approvals and summaries they can hand to whoever manages the vehicles. AI books fleet units into open slots, sends inspection results to the right contact and keeps a running history per vehicle, which makes your shop easier to work with than the dealer.
We start builds at $5,000, and the price, scope and timeline are fixed in writing before any work. Missed-call text-back on its own is usually a single build. The price guide lists the ranges, and the free call works out the return using your own car count and declined work.
