Run every task the same way. The right way.
SOP writing and process documentation for field and office teams: every task written step by step from how your best people do it, with checklists your team uses.
Free 20-minute video call. No pitch. Nothing gets quoted unless it can return 300% in the first year.
What it looks like. Example, built in your own tools.
- Step 1Photo of the unit and the data plateDone
- Step 2Clean coils and check refrigerantDone
- Step 3Test capacitor and record readingsDone
- Step 4Walk the customer through the care guideNext
What does SOP and Process System from Black Glove cost?
Builds start at $5,000. SOP and Process System can be built on its own or with one or two other systems, for owner-led service businesses doing about $1M or more a year, from home services, construction, landscaping, cleaning, moving and logistics to distribution and showrooms, repair shops, agencies and business services across North and South Carolina, inside the tools they already use. Price, scope and timeline are fixed in writing before work starts.
Every new hire does it a little differently.
Mistakes repeat, redo work eats margin and training depends on whoever has time.
- Captures how your best people do each task, in the field and the office
- Turns it into short step-by-step procedures and checklists
- Puts each one where the work happens, in your field app or shared drive
- Links every procedure to your Knowledge Library
- Shows which steps get skipped, so you can fix them
What you get
- Your core tasks listed and ranked
- Written procedures and checklists for each
- A new-hire path built from them
- A simple way to update them when things change
What we measure
- Redo work and callbacks
- Time for a new hire to work alone
- Checklists completed
Works with
Jobber, Housecall Pro, ServiceTitan, Google Drive, Microsoft 365, Notion, Loom
Find out what you're leaving on the table.
Twenty minutes. We trace how a lead and the work move through your business and show you where the money leaks. No slides. No pitch.
- You walk us through how leads come in and who handles them.
- We name the one or two leaks costing you the most.
- If a build makes sense, you get a fixed quote in writing. If not, you leave with the advice anyway.
SOP and Process System, answered.
Who writes the procedures?
We do, from short interviews and recordings of your best people. Your team reviews and approves each one.
Will my team actually use them?
They are short, built as checklists and placed in the app your team already opens every day.
What does it cost?
Builds start at $5,000. SOP and Process System can be built on its own or with one or two other systems, and your exact price is fixed in writing before we start. The free price guide shows the full ranges.
How long does SOP and Process System take?
Your quote sets a fixed timeline before work starts. You get a written update every week until it is live.
Which tools does it work with?
Jobber, Housecall Pro, ServiceTitan, Google Drive, Microsoft 365, Notion, Loom. If you use something else, we confirm fit before you pay for a build.
What do you need from my team to set it up?
Admin access to the tools involved, a couple of hours to map the business and about an hour a week during the build. We do the setup.
Can we see it working before customers do?
Yes. You approve every message, rule and handoff in a test run before anything goes live, and you can change them any time after.